1. Who We Are

Metalife Biosciences ("we", "us", "our") operates the website metaalifebio.com and sells Ayurvedic, cosmetic, and herbal products.

For privacy-related queries, contact us at info@metaalifebio.com.

2. Information We Collect

2.1 Information You Provide

• Order details: full name, phone number, email address, shipping address
• Payment information: payment is processed entirely by Razorpay — we do not store card numbers, CVVs, or bank account details
• Contact form: name, phone, email, and description of your inquiry
• Account details: if you register, we store your name, phone, and email

2.2 Information Collected Automatically

• Browser storage (localStorage): your shopping cart items are stored locally in your browser; no third-party tracking cookies are used
• Server logs: IP address, browser type, pages visited — retained for security monitoring for up to 90 days
• Order and payment events: payment status, timestamps, and Razorpay transaction references stored in our database

3. How We Use Your Information

• To process and fulfil your orders
• To send order confirmation, dispatch, and delivery notifications via email
• To respond to your contact or support inquiries
• To detect and prevent fraud and security threats
• To comply with legal obligations (GST records, consumer protection laws)

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Data Sharing

We share your data only with the following service providers, strictly to fulfil your order:

• Razorpay Financial Solutions Pvt. Ltd. — payment processing. Their privacy policy: razorpay.com/privacy
• Courier / logistics partners — your name, phone, and shipping address are shared with the assigned courier for delivery
• Email delivery provider — your email address is used to deliver transactional emails (order confirmation, shipping updates)

5. Your Rights (DPDP Act 2023)

Under the Digital Personal Data Protection Act 2023, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate data
• Erasure — request deletion of your personal data (subject to legal retention requirements)
• Grievance Redressal — raise a complaint with our Grievance Officer

To exercise these rights, email grievance@metaalifebio.com with subject line "Data Rights Request — [Your Name]". We will respond within 30 days.

6. Cookies & Local Storage

This website does not use tracking or advertising cookies. We use browser localStorage only to:

• Store your shopping cart between page visits
• Store your customer profile (name, phone) to pre-fill checkout forms

This data stays entirely in your browser. You can clear it at any time via your browser settings.

7. Security

We implement industry-standard security measures including HTTPS (TLS), nonce-based Content Security Policy (CSP), HSTS, and HMAC-based payment signature verification. Payment data is handled exclusively by Razorpay under PCI-DSS compliance.

8. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this policy from time to time. The effective date at the top of this page indicates when the current version took effect. Continued use of the website after changes constitutes acceptance.

10. Contact & Grievance Officer

Grievance Officer:
Email: grievance@metaalifebio.com
Phone: +91 9106640259
Response: Acknowledgment within 48 hours, resolution within 30 days.